At Blue Valet, everything is designed to ensure that your pick-up goes smoothly and without stress, under the best conditions.
📩 1. Receiving the chauffeur's details
Two hours before the scheduled pick-up time, you will receive:
- A SMS
- An email
- Accessible directly via the Blue Valet app
These messages contain the exact details of your chauffeur, allowing you to organise yourself with complete peace of mind. Please ensure your phone is on and accessible, and that your contact information is up to date in your booking.
📌 This early notification system ensures you have all the necessary information for your pick-up to go smoothly.
📞 2. Contacting your chauffeur
We strongly recommend that you contact them approximately 15 minutes before your arrival at the drop-off point of the airport or train station.
This contact is essential for the chauffeur to:
- Be available on time
- Prepare the pick-up under the best conditions
- Minimise your waiting time
✅ By notifying your chauffeur in advance, you contribute to a smooth, quick, and professional pick-up.
📍 3. Where to find your chauffeur?
The chauffeur will be waiting for you directly at the drop-off point of the terminal or hall mentioned in your booking, at the agreed time. They will be wearing a blue polo/jacket/parka with the Blue Valet logo for easy identification.
🎯 Tip: for an optimal experience, please ensure you do not change your timings at the last minute. In case of a change exceeding 30 minutes, please inform our customer service to avoid any fees or disorganisation.