To begin with, it is essential to ensure that you are trying to enter your promotional code in the correct place. For more information, you can consult our article titled "Where should I enter my promotional code?". This will guide you through the process and help you avoid any confusion.
If you are certain that you are in the right place but the code still does not work, it is possible that you have confused the letter O with the number 0. This confusion is common and can lead to errors when entering. Also, make sure there are no spaces between the letters and numbers you are entering, as this could also prevent the code from being applied correctly.
Furthermore, it is important to check if the promotional code you received had an expiry date. In this case, you should have received an email containing the promo code along with the date it expires. If this date has passed, the code may no longer be valid.
It is also possible that the promotional code requires you to be logged into your account. So, make sure you are logged in. If you are having trouble logging in, we recommend checking our article "I can't log in", which may help you resolve this issue.
Once you have correctly entered the promo code, do not forget to press the enter key on your keyboard to validate your input. This is crucial for the system to recognise the code and apply it to your order.
Finally, if you have a business account, it is important to note that the promotional code will not be usable in this context. To take advantage of the offer, you must select the "Book for yourself" option when logging in. This will allow you to access the available promotions and benefit from them as an individual user.