My flight/train is cancelled, what should I do?

For any modification or cancellation of a flight or train, you must contact our customer service:

- For bookings made within 48 hours, please use our contact form. Our customer service department will usually reply within 12 hours.

- For a reservation in less than 48 hours, please contact our customer service by telephone [phone]) from 9am to 5pm or by e-mail from 8am to 6pm every day.