NO CANCELLATION OPTION
o Cancellation requested more than 24 hours before the scheduled drop-off time: full order refund via payment method used
o Cancellation requested before 23:59 the day before (local time) and less than 24 hours before the scheduled drop-off time: order refund in Blue Valet credits minus a cancellation fee of €10
o Cancellation requested on the day of departure: order refund in Blue Valet credits minus a cancellation fee of €20
CANCELLATION OPTION "COMFORT"
o Cancellation requested more than 24 hours before the scheduled drop-off time: full order refund (including insurance) via payment method used
o Cancellation requested until 23:59 the day before (local time) and less than 24 hours before the scheduled pick-up time: order refund (excluding insurance) via the payment method used
o Cancellation requested on the day of departure at least 1 hour before: order refund (excluding insurance) in Blue Valet credits minus cancellation fee of €10
o Cancellation requested less than 1 hour before: order refund (excluding insurance) in Blue Valet credits minus cancellation fee of €20
CANCELLATION OPTION "LAST MINUTE"
o Cancellation more than 24 hours before the scheduled hand-over time: reimbursement of the order amount in full (including the cancellation option fee) to the method of payment used.
o Cancellation between 24 hours and 1 hour before the scheduled time: reimbursement of the order amount (excluding the cancellation option fee) to the method of payment used.
o Cancellation less than 1 hour in advance: reimbursement of the order amount (excluding the cancellation option fee) in BLUE VALET credits, minus a cancellation fee of €20.