For a cancellation of a reservation :
WITHOUT OUR OPTION :
No refund.
WITH OUR OPTION :
- If the request of the customer is made more than 24 hours before the date and time of the vehicle drop-off, the Customer will be reimbursed the full amount of the order on the payment method used, minus the amount of the option.
- If the request of the client is made less than 24 hours before the date and time of the vehicle drop-off, the Client will be reimbursed the full amount of his order in BLUE VALET credits, less the amount of the option.
For a modification of a reservation :
WITHOUT OUR OPTION:
- If the modification occurs more than 24 hours before the drop-off or pick-up time of the vehicle according to the service concerned by the modification, the client will be charged FIVE (5) Euros, independently of the possible new applicable price.
- If the change is made less than 24 hours before the time of drop-off or pick-up of the vehicle according to the service concerned by the change, the client will be charged FIFTEEN (15) Euros, regardless of any new applicable price.
WITH OUR OPTION :
No modification fee will be charged, only the difference in the price.