To make a change request, go to the "HELP" page and then select "CONTACT US". Select your airport or station and then choose "I WISH TO CANCEL OR CHANGE MY ORDER" in "Subject of your request". Complete the form and click "SEND".
For all urgent requests, you can contact Customer Services, via the chat accessible from each page of our website, or by phone at :
- From France : +33 (0) 9 78 46 00 14, every day from 7am to 10pm
- From Spain : +34 919 03 90 29, every day from 9am to 9pm
- From Belgium : +32 78 487 025, every day from 7am to 10pm
- From Portugal : +351 21 020 0156, from Monday to Saturday 9am to 6pm
Your requested change will be arranged subject to availability and moved to the new time slot.
