The vehicles are insured by our insurance company AXA from the pick-up to the return of your vehicle.
An inventory of fixtures is carried out by your valet at the time of pick-up using a specialized application with time-stamped and geolocalized images.
This report can be sent to you by e-mail on request to the customer service department. If your vehicle is damaged, you must first report this to your valet so that he can draw up an inventory of fixtures.
We automatically carry out an inventory of fixtures when you pick up your vehicle, which we can then compare with. You will then have to send a complaint to our customer service via the complaint form.
For the rest, the vehicles are insured by our insurance company AXA from the pick-up to the return of your vehicle.
If we are found to be liable, we will pay the full cost of repairs.