If a customer returns their vehicle damaged/scratched after having entrusted it to Blue Valet, here is the procedure to follow:
- Report the damage immediately: Before leaving the drop-off point, the customer must inform the valet and take photos of the damage.
- Send a complaint: The customer must send a complaint to customer services by email on the same day with a detailed description and the photos taken (close-up and distant photos of the drop-off point) of the damage by filling the contact form
- Inventory of fixtures and fittings: If an inventory of fixtures and fittings has been carried out on departure (or not), it will be checked to determine liability. If it has not been possible to carry out a joint inventory on site, this procedure must be followed.
- Internal investigation: Blue Valet will conduct an investigation to examine the claim, and if responsibility is confirmed, the company will take charge of the repairs.
Please note Without a contradictory inventory of fixtures or a photo taken during the return of the vehicle at the drop-off point and with the transmission of proof on the same day, Blue Valet will not be able to take charge of the repairs.
General Terms and Conditions: Article 6.8.2